I joined NewBingoBilly after seeing one their ads while casually surfing the web. They were offering exclusive welcome deposits to new players and I felt I should take advantage of that. When I compared it to other sites, sure enough NewBingoBilly was offering considerably discounts to new players. So I joined without thinking twice and that ended up being one of my biggest regrets.
I can cope with being cheated by a company but with my NewBingoBilly
complaint it was much different. They keep giving you hope for weeks at an end only to
pull the rug under your feet finally. All that waiting ends up adding to your
woes and you feel totally foolish for having registered even in the first
place.
For me it all started when I tried to get my payments
released at the end of the month. I had been using the site for the said period
of time and the experience up until that point had been stellar. I was making
good progress as a player and by the end of the month, I even managed to win
$1800. This is no meagre amount for a beginner and I was actually looking
forward to playing more. But things came to stop, when I could not get my
payment due to some glitch in the software.
I dialled the customer support folks to file a NewBingoBilly complaint. They were sympathetic to my situation and assured immediate
assistance. They called back after a couple of days to
let me know that to have my winnings released, they have to first conduct a
security verification. This was apparently a standard procedure for new
entrants. I thought since the online world is flush with criminals, companies
like NewBingoBilly need to put in these checks and balances to keep the
businesses above water. It took me a long time to figure out that NewBingoBilly was nothing
short of being a criminal in itself and the whole site business was nothing but
a scam.
Anyways, I was told to wait to have my identity verified. I
said ok and asked how long? They said it would take three months. I gasped in
disbelief and could not understand what on earth would take so long to verify?
Still, I decided it would be best to comply with the process. And things got
progressively worse from here on. While making the NewBingoBilly complaint, I
was also told that in order to have the payment release, I also need to make an
additional deposit of $20. This is supposed to be a part of the verification
process. With $1800 at stake, I felt it would not be too much harm to shell out
another $20 and did what was asked of me.
Three months passed and I could not still not get my payment
released. All this while, I had been waiting looking at the calendar and
wondering if my money would turn up as promised. I called the agent to file
another NewBingoBilly complaint when it didn’t.
Sadly, this was when the rug was pulled from under my feet.
I had to listen to a new kind of nonsense. My account now had been suspended
since I was not compliant with the playing rules and even my deposit amount had
been depleted to zero as a penalty.
It seems I was supposed to keep playing for a certain
stretch of time to be liable to receive payments. Since I had not used the site
for over three months, the company decided to not release my winnings. They
also pocketed the $20 deposit I had made to make this whole payment possible in
the first place.
Waiting three months was bad enough and then you still end
up being treated like this. It was clear at this point no matter how many NewBingoBilly
complaint I filed, I was never going to see a penny. And I was done trying to imagine any other
scenario. My experience with online bingo has made me very wary of casino sites
in general.
Mrs A.C, address withheld
